Our returns policy is designed to keep things simple. At a glance:

• 30 days from delivery; must be unworn, unwashed, with tags attached.
  
• Return at your cost; we ship your exchange free of charge.
  
• Contact us within 7 days; we’ll cover return shipping.
  
• Processed to your original payment method (excludes original shipping fee).

We get it. Sometimes it’s not the right fit (literally or figuratively).

• We accept change-of-mind returns within 30 days of delivery.
• Items must be unworn, unwashed, in original condition, and have all tags attached.
• Return shipping costs are your responsibility.
• Once approved, we’ll refund your original payment method (excluding the original shipping fee).

Need a different size or style?

• Send your item back to us (at your cost) and we’ll send your exchange free of charge.
• Exchanges are subject to stock availability. We’ll let you know if your requested item is in stock before processing.

If you’ve received a faulty, damaged, or incorrect item:

• Contact us within 7 days of receiving your order.
• We’ll cover return shipping and arrange a replacement, exchange, or refund.
• Your rights under Australian Consumer Law apply, including a replacement or refund for major faults.

1. Fill out the online return form below, providing us with the following details:

• Full name
• Email address used to make the order
• Order number
• Reason for return

2. Pack your item securely to avoid damage in transit.

3. Take the package to your local post office and send to the following address:

38 Nexus Road
Epping, VIC

We do not cover the cost of shipping for exchanges or change of mind returns. If your item is faulty or incorrect, you will be provided with a shipping label, free of charge.

4. Once received and inspected, we’ll process your refund or exchange promptly.

Questions? Email us anytime at info@wildoutbackco.com